Our customers are important to us. As well as our technicians.
Our technicians are like you, and work hard to provide for their family.
Please understand, we require a deposit of $25 to book your appointment.
Once we book your appointment, we will secure this time slot in our calendar that is no longer available to other customers.
In order to be fair and be respectful to other customers and our technicians, we kindly ask that you let us know 48 hours in advance about any cancelation or rescheduling.
Please understand, any cancellation or rescheduling less than 48 hours of the appointment date and time will result in forfeiting of your $25 deposit.
This $25 will then be paid to our technician assigned to your appointment. Please know that our technician will be more than thankful to you for being paid this $25, than to earn nothing at all on the 3 hours appointment window that the technician has reserved for you.
Our technician will call you 20-30 minutes in advance once on his way to your property.
In the event that a customer is not present to let the technician in, the technician will attempt to call you multiple times and will wait for you up to 15 minutes outside your property. If the technician is unable to reach you, the technician will leave the property and we will cancel the appointment. This is a missed appointment that will incur a $25 penalty charge on customer’s credit card.
We understand that sometimes unexpected things come up and you need to cancel or reschedule. Please know, we do respect unexpected situations, because we all know, life happens. We only ask from you to be fair to us as we want to be fair to you and provide you the best service.