We believe open communication is an excellent customer service to be the best carpet cleaning company. Our goal is to explain what is to expect, how everything works and what we can offer to solve most concerns you have. We recommend reading this page to learn more.
Please make sure to read this section to prepare for the carpet cleaning appointment.
Part of giving you the best carpet cleaning service, we start by inspecting and walking-through the carpeted rooms with you to address all areas of concern. This is an important step so it is essential that we have this time with you and your attention as we will clearly explain procedures and processes to help you understand what to expect out of the cleaning.
2. Stains & Treatment Options
Next, we apply our citrus based cleaning solution to the fibers of your carpet. We also, spot any stains with professional products to loosen and remove them during steam extraction. Stains we can treat are pet and human urine, vomit and feces. Also food stains like wine, coffee, juices, gum and others like lipstick/make up, slime and wax.
The carpet is moderately buffed with a brush to break the soiling and emulsify the dirt away from the carpet fiber.
4. Extraction Then we use our truckmount equipment to pump out 200 degrees of hot water steams into the carpet to release dirt deep within the fibers. All loosened dirt and cleaning solutions are then extracted off your carpet. Note on HIGH TRAFFIC: Please read and understand that heavily soiled areas require deep cleaning. In some cases, the carpet in the high traffic area may still look dark after cleaning because the carpet has already worn out. Such condition of the carpet is considered to be a normal wear and tear to which it can only be cleaned to remove the dirt but its appearance can’t be recovered.
5. Carpet Protection (Optional Treatment)
After the cleaning, we can apply a carpet protector for an additional cost. Carpet protector is highly recommended to help the carpet regain its stain resistance and to ensure your carpet investment maintains its appearance over time. Carpet Protection/Scothguard will make your carpet look better and last longer.
6. Post Inspections
Our last step involves YOU, our valued customer. We perform a final walk-through to show how the cleaning went and what was accomplished during the cleaning.